Chino Carpet Cleaning Services

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Terms and Conditions

Chino Carpet Cleaning Services

Welcome to Chino Carpet Cleaning Services. These Terms and Conditions ("Terms") govern your use of our services, including but not limited to carpet cleaning, upholstery cleaning, tile and grout cleaning, and other related services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Definitions

  • "Company," "We," "Us," or "Our" refers to Chino Carpet Cleaning Services.
  • "Customer," "You," or "Your" refers to the individual or entity using our services.
  • "Services" refers to all cleaning services provided by Chino Carpet Cleaning Services.
  • "Agreement" refers to the contract between Chino Carpet Cleaning Services and the Customer, which includes these Terms and any specific service agreements.

2. Scope of Services

Chino Carpet Cleaning Services offers professional cleaning services for residential and commercial properties. These services include but are not limited to:

  • Carpet cleaning
  • Upholstery cleaning
  • Tile and grout cleaning
  • Rug cleaning
  • Stain and odor removal
  • Pet stain removal
  • Water damage restoration
  • Commercial carpet maintenance
  • Allergy treatment cleaning

Services will be provided as per the details mentioned in the service agreement or quotation provided to you. Additional services may be requested, subject to availability and additional charges.

3. Booking and Scheduling

  • All bookings must be made through our official website, phone, or email.
  • Customers are responsible for providing accurate information when booking services.
  • We reserve the right to accept or decline a service request based on availability and feasibility.
  • A confirmation email or message will be sent upon successful booking.
  • Any changes to booking details must be communicated at least 24 hours before the scheduled appointment.
  • Emergency or same-day service bookings may incur an additional fee.

4. Pricing and Payment

  • Prices for our services vary based on the size, condition, and type of cleaning required.
  • A detailed quotation will be provided before service commencement.
  • Payment methods accepted include cash, credit/debit cards, and online transfers.
  • Full payment is required upon service completion unless otherwise agreed in writing.
  • Late payments may incur additional charges.
  • Recurring service contracts require payments as per the agreed schedule.
  • Any promotional discounts or offers must be mentioned at the time of booking and cannot be applied retroactively.

5. Cancellations and Rescheduling

  • Cancellations must be made at least 24 hours in advance.
  • Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.
  • Rescheduling is allowed, subject to availability.
  • In case of unavoidable circumstances (e.g., weather conditions, emergencies), we reserve the right to reschedule services.
  • If we arrive at your location and are unable to provide service due to incorrect booking information or lack of access, a service call fee may be charged.

6. Customer Responsibilities

  • Ensure access to the property at the scheduled time.
  • Remove fragile items, valuables, and obstructions before service.
  • Provide accurate details about the condition of carpets, upholstery, and other areas to be cleaned.
  • Inform us of any special requirements or concerns before service commencement.
  • Keep pets and children away from the work area for safety reasons.
  • Allow reasonable drying time for carpets and upholstery before walking on them.

7. Service Guarantee and Limitations

  • We strive to provide high-quality cleaning services and customer satisfaction.
  • While we use professional-grade equipment and solutions, we cannot guarantee the complete removal of all stains, odors, or damages caused by permanent discoloration or wear and tear.
  • We are not liable for pre-existing damage to carpets, upholstery, or any other surfaces.
  • Some stains, such as those caused by bleach, dye, or pet urine, may not be completely removable.
  • We do not guarantee results if carpets or upholstery have been treated with incorrect cleaning products prior to our service.
  • Customers must report any dissatisfaction within 24 hours of service completion for any potential corrections.

8. Liability and Indemnification

  • We shall not be liable for any indirect, incidental, or consequential damages arising from our services.
  • Customers agree to indemnify and hold us harmless from any claims, damages, or losses resulting from service use.
  • Our liability is limited to the total amount paid for the service in question.
  • We are not responsible for damages resulting from incorrect installation, loose carpets, pre-existing conditions, or manufacturer defects.

9. Privacy Policy

  • We respect your privacy and ensure that all personal information is handled securely.
  • Customer data will not be shared with third parties except as required by law.
  • Our full Privacy Policy can be found on our website.
  • We may use customer feedback and testimonials for marketing purposes, but personal details will remain confidential unless consent is given.

10. Force Majeure

  • We shall not be held responsible for delays or failures in service due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, labor strikes, or other unforeseen events.
  • If a service is interrupted due to force majeure, we will make reasonable efforts to reschedule at the earliest convenience.

11. Complaints and Dispute Resolution

  • Any complaints must be submitted within 24 hours of service completion.
  • We will work to resolve disputes in good faith.
  • If an agreement cannot be reached, disputes may be resolved through mediation or legal proceedings in accordance with local laws.
  • Customers must provide supporting evidence (such as photos) for any disputes related to service quality.

12. Amendments to Terms and Conditions

  • We reserve the right to update or modify these Terms at any time.
  • Any changes will be communicated via our website.
  • Continued use of our services after modifications implies acceptance of the updated Terms.
  • Customers are encouraged to review the Terms periodically for updates.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Insert Jurisdiction]. Any legal actions must be brought in the appropriate courts within this jurisdiction.

14. Termination of Service

  • We reserve the right to refuse or terminate services if a customer is found to be engaging in fraudulent activities, abusive behavior, or violating these Terms.
  • No refunds will be provided for terminated services due to customer misconduct.